Descriptions of our CCP plans

  • Basic

    A simple, ready-made solution if you require minimal validation of your system. Keep track of your system’s performance, while benefiting from our reputed customer service experience. Also includes Creaform software modules updates(1), and access to e-learning(2).

    (1) Excludes VXintegrity software modules.
    (2) Excludes the application-focused e-learnings.
  • Select

    Tailor this plan to your needs by choosing the options you require on top of the warranty on parts and labor. Make sure your system’s working conditions and performance stay top-notch. Also includes Creaform software modules updates(1), and access to e-learning(2).

    (1) Excludes VXintegrity software modules.
    (2) Excludes the application-focused e-learnings.
  • Select R-Series

    Minimize downtimes and ensure your system’s optimal performance with plans that include 24/7 customer service access and a loaner system, with additional options to make them even more complete. Also includes Creaform software modules updates(1).

    (1) Excludes VXintegrity software modules.
  • Select ACADEMIA
    Designed for our educational solution suite, tailor this plan to your needs by choosing the options you require on top of the warranty on parts and labor. Make sure your system’s working conditions and performance stay top-notch.

Remote Assistance

Our technical experts provide live troubleshooting assistance, rapidly assessing your issues and resolving them. You can also subscribe to our biannual preventive health checks in which we review and optimize your scan parameters to make sure you get the most out of your Creaform 3D scanning solution.

Local Service Centers

Our sophisticated, secure, and climate-controlled facilities are on the leading edge of technology and take great care to ensure that any maintenance service and repairs adhere to strict standards and regulations. Take advantage of worry-free maintenance and global repair coverage for all your Creaform products and solutions.

Self-Support Tools

Our user ecosystem, which includes our Learning Center, E-Store, and Customer Portal, gives you access to all the information that you need, directly from where you are. It only takes a few clicks to:

Manage your hardware and software assets, as well as all related service contracts, cases, licenses, and documents
Monitor your product and service orders
Access the E-Store for accessories and consult our library of e-learning courses and videos
Download software, licenses, and documentation Open and track support cases and service requests or to ask sales-related questions

ISO 17025 Accredited Laboratory

Creaform’s laboratory is ISO 17025 accredited, ensuring that all manufactured and repaired units are certified following the highest quality standards. The laboratory also allows customers to periodically send in their equipment for certification. Products sent back to Creaform’s facilities are then returned fully calibrated and ISO 17025 certified.

Helpful Links

Creaform provides you with a variety of links to help you make the most out of your 3D scanning experience.

Customer Portal
Partner Portal